Frequently Asked Questions
Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call.
1. What are the hospital hours?
Our hospital is open weeknights from 7pm to 7am and 24 hours a day starting Friday from 7:00pm to Mondays at 7:00am.
2. Do I need to have an appointment and/or will my pet be seen immediately?
Unlike a regular veterinary hospital, we cannot schedule our appointments. In general, patients are seen on a first come, first served basis. More life-threatening cases, however, must take priority over others.
If you feel your pets condition is life-threatening, please notify us immediately and the doctor will perform an examination without delay. As this exam is conducted in the treatment area, you will not be present with your pet. The doctor will, however, meet with you to discuss findings and arrange a treatment plan. If your pet is in critical condition, you may be asked to sign a release allowing immediate treatment. Although we are often able to meet with clients immediately, the unpredictable nature and severity of emergency cases may at times create delays, just as in human emergency rooms.
3. What forms of payment do you accept?
Cash, Check, Discover, MasterCard, Visa and CareCredit
4. Can I make payments?
No. Payment is required at the time of service.
5. Can I stay/sit with my pet while they are hospitalized?
No. For our staff to provide the most comprehensive and thorough care for your pet we do not allow you to stay with your pet for extended periods. Though we do allow limited regular visitations during daytime hours, overnight visitation is not allowed for security purposes. Normal visitation hours are from 9am to 11pm and can be scheduled by calling 417-782-9611.
6. Why can't you give medical advice over the phone?
We love our receptionists & technicians, but they are not veterinarians! In order to provide the best care possible we would advise you to bring your pet in for an exam. If you are concerned enough to call then the situation very well could be an emergency. Animals are experts at hiding illness and by the time we notice they are sick, it is usually time to see the vet. Even if our veterinarians are available for a telephone consultation, they are bound by a legal requirement to have an established client/patient/veterinarian relationship. Since EPC does not have a regular client base then most of the time this is just not possible.
7. How much will emergency treatment cost?
A doctor must perform a thorough physical exam before he or she can determine what treatment, if any, is recommended. There will be an initial exam fee of $75. Following the exam, you will receive an estimate for the treatment plan that the doctor recommends for your pet. Upon approval, you will be required to leave a deposit in the form of cash, check, or charge card for the low end of the estimate. Please feel free to ask questions if you do not understand any aspect of the estimate or treatment plan. We want your pet to receive the best possible medical care.
8. If I leave my pet, when do I pick him/her up?
If the doctor recommends that the pet be hospitalized due to his or her medical condition, you will need to make plans to pick up your pet for its return home or transfer to your regular veterinarian. The doctor should inform you as to an expected time of release, though all pets must be discharge by 7:00am Monday-Friday morning. As the emergency doctor may be unexpectedly busy, we rely on you to call for periodic progress updates. We will, however, contact you at any hour if your pets condition should decline unexpectedly. Please provide us with an accurate phone number, and keep a phone by the bed at night.